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Shipping policy

FREE SHIPPING TO ALL THE UNITED STATES!

This means that we deliver to all US addresses free of charge for you!

1. Purchase policy

All products available on www.dakellstore.com are shipped directly from our suppliers abroad to the address informed at the time of purchase, and delivery takes from 15 to 45 working days (on average) depending on the location the shipment is. made within 1 to 3 business days after confirmation of payment in our system and the period will only start to run after this period.

The store guarantees delivery of the order, we are responsible for refunding the full amount paid for products that are lost or lost during the delivery process, respecting the period of 80 working days after shipment. All products are shipped insured against loss and with free internet tracking, delivery of your product is 99% guaranteed.

Attention you may receive more than one package, as your products may come from different suppliers. So if you receive a product first and then another, rest assured that this is totally normal.

2.2 Order Tracking

The products will be sent by the Post Office or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery, Lorezzo undertakes to instruct the customer on how to track the products. The tracking access code will be sent to your email as soon as it becomes available to the Dakell Store.

3. General Conditions Attention

3.1. Care with the Addressing of Orders

The Dakell Store will arrange for the shipment of the products to the address that the customer requests. Therefore, so that there are no obstacles to the delivery of your order, we ask for your attention when filling in the address at which you wish to receive your order.

3.2. Absent recipient

Make sure there will be someone at the address to receive your products. All details related to the delivery attempts, as well as the address of the post office at which the recipient should pick up your package in case of absence from the address, are recorded in the order tracking, which can be followed on the post office website, using the tracking code provided by the store.

3.3. Incorrect or Incomplete Address

The Dakell Store is not responsible for incorrect or incomplete filling in of the destination address of orders placed in the store. In the event of incorrect or incomplete mailing, as a rule by the Post Office, the package will be returned to the sender, and no further delivery attempts will be made to that address. In this case, it will be necessary to pay a new shipping fee by the customer so that we can resend the order.

Dakell Store Team
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