Exchanges and Returns

The store wants you to feel comfortable shopping with us and for this purpose it has created an Exchanges and Returns Policy to serve you in case something is not as expected.


refund policy
✅ EXCHANGE OR RETURN CONDITIONS

The team at Loja Dakell is constantly investing in policies so that our customers are always satisfied. You can request the exchange or return of a product within 7 calendar days after receiving it. The following conditions must be observed:

The product must be returned in its original packaging;
The product must be returned without signs of use or consumption, that is, in the way it was received;
The product must be returned with tags (or protectors) affixed, manuals and all accompanying accessories.

We do not exchange products with an inappropriate size for the customer: We provide the measurements in centimeters of our products so that there is no error in choosing the size.

⚠️ IMPORTANT: We will not accept returns if the above conditions are not respected.

If the product has no defects and only the customer has withdrawn from the purchase, he will bear the shipping costs, which will be up to 30% of the purchase value, depending on the customer's delivery address.


✅ WHAT TO DO TO REQUEST EXCHANGE OR RETURN

Send an email to contact@dakellstore.com and let them know:

Product's name;
Request number;
E-mail registered at purchase;
Reason for exchange or return;
VIDEO THAT PROVES THE DEFECT
After confirming all questions about returning the product, we will inform you of the address for returning the product and refund the amount paid for the product and shipping.

✅ METHODS OF REFUND

Credit card chargeback: This chargeback can appear on up to two invoices after the return is completed through the payment gateway.